About

FAQ

• Where is the store based?

  Tampere, Finland

• Do you accept orders placed outside of the US?

  I ship internationally :•)

• How long will it take to receive my order?

  All orders are shipped within 7 days of your order. Once shipped most domestic orders take anywhere from 4 to 14 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 11 weeks. Please allow at least 30 business days before inquiring after a lost package.

  I send all my orders through untracked economy mail, but you can ask separately for your order to be tracked.

• Customs clearance & service fees

  Orders shipped outside the European Union may be subject to import tax.

  I am not not liable for customs clearance & service fees as determined by the mail carrier or the destination country's customs officials, and those fees are not a basis for a refund, as they aren't something we're able to control or reliably predict. By making an order the buyer acknowledges the possibility of additional fees upon import and agrees that those fees will be the responsibility of the buyer.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.